Step-by-step procedures for filing a complaint on a designated email id and finding out the status of the complaint.

Procedures for filing a complaint.

• To raise a grievance complaint through email,

  1. Send an email regarding your issue or query from your registered email address to [email protected].
  2. A ticket will be created for your issue or query. You will also receive an acknowledgment email for the same.

  Once the ticket is created, one of our PhonePe representatives will get back to you at the earliest to help you.

  Note:

  • Please ensure that you send the email through the email ID you’ve registered with us.
  • If you send the email from an unregistered email ID, the ticket created for your issue or query will be auto-resolved and closed.

• To create a ticket or raise a complaint through a call,

  1. Contact 080-68727687. You will be connected with one of our PhonePe representatives.
  2. You will need to share your registered email ID with the representative on request.
  3. Once the shared email ID is verified, the representative will create a ticket for your issue or query and help you.

• To create a ticket or raise a complaint on the Share.Market app,

  1. Login to your Share.Market account.
  2. Tap your profile picture on the top left of your home screen.
  3. Tap Help under the Support section.
  4. Tap Contact Support.
  5. Click the issue you need help with:
     Opening a trading and Demat account/ Funds for trading/ Trade and orders/ My portfolio/ Managing my account/ Reports and forms/ Watchlist and charts.
     You will receive basic information on the topic of your selection.
  6. You can then select other issues or queries on the topic for more information.
  7. You can further select specific questions for selected inputs. A ticket will be created for your issue or query.
  8. If you’re satisfied with the response, the ticket is marked resolved. If not, you can write more on the issue or query in the free text box provided, along with the transaction ID or order ID.
  9. Once this is done, one of our PhonePe representatives will get back to you at the earliest to help you with your issue or query.

• To create a ticket or raise a complaint on Share.Market web,

  1. Login to your Share.Market account.
  2. Click Help on the left side of your home page.
  3. Click Contact Support.
  4. Click the issue you need help with. You will receive basic information on the topic of your selection.
  5. You can then select other issues or queries on the topic for more information.
  6. You can further select specific questions for selected inputs. A ticket will be created for your issue or query.
  7. If you’re satisfied with the response, the ticket is marked resolved. If not, you can write more on the issue or query in the free text box provided along with the transaction ID or order ID.
  8. Once this is done, one of our PhonePe representatives will get back to you at the earliest to help you with your issue or query.

Procedures for finding out the status of the complaint.

• To check the status of an existing ticket or complaint on the Share.Market app,

  1. Login to your Share.Market account.
  2. Tap your profile picture on the top left of your home screen.
  3. Tap Help under the Support section.
  4. Tap View Tickets.

• To check the status of an existing ticket on Share.Market web,

  1. Login to your Share.Market account.
  2. Click Help on the left side of your home page.
  3. Click View Tickets.