This may happen if your selfie isn’t clear, doesn’t match your Aadhaar photo, or if you’re trying to create an account from outside India.

In this case, please make sure to check the above and try again. Here are the guidelines to remember while taking the selfie, please make sure of the below:

• Allow us access to your location in mobile settings
• Use a clear background and proper lighting
• Your face should be visible and centred, with eyes open
• Don’t use hats or filters
• Don’t use your photo ID as a selfie